Cultural transformation toward patient safety: one conversation at a time.

Patient safety has become a critical objective for nursing leaders within the healthcare setting. Changing the culture to ensure the highest level of communication and safety is a daunting task. Many of the contributing factors that lead to patient harm are rooted in conflict and ineffective conversations. This article shares the story of how 1 organization agreed to make a cultural transformation and the success it realized one conversation at a time.

Moore ML, Putman PA.

From MaineGeneral Health, Waterville, Maine (Mr Moore); and Center for Professional and Organizational Development, MaineGeneral Health, Augusta, Maine (Ms Putman).